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 [email protected] 2/2888E6, Kundannoor, Maradu, Kochi, Ernakulam, Kerala 682304

Shipping Policy

We offer FREE shipping on every order only within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.

For our Indian customers, after your item has been packaged, it will be shipped and delivered free via one of the following carriers.

Once the customer received the confirmation from our side, we will deliver the desired item with in 7days of confirmation date. customer can also track their transaction online with transaction reference number

Packaging

Every jewellery package from us arrives at your doorstep in a durable, tamper-proof packing. Weather it is diamond jewellery/solitaire, your item is delivered to you in an exclusive swa diamonds box along with the relevant certificates.

Delivery to Identified Person

Customer needs to enter the correct details of Consignee / Recipient Name (as stated in their photo identification issued by the Government of India) with complete Address, nearby landmark, pin code and contact number for hassle free delivery. As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the below mentioned identity proofs to collect the product:

We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof for identification.

Delivery Location

Orders can be delivered only to Consignee / Recipient’s Residential or Work Location or can be delivered to any nearby SWA Diamonds Showroom in India. The delivery of the orders cannot be done at any public places like Mall, Hotel, Restaurant, Hostel, on street etc.

If at all the recipient is unavailable during the time of delivery, Courier Company will try to make 3 attempts to deliver the product. In case you are still not reachable / available, the same will be returned to our Distribution center.

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